Thank you for choosing Brennan’s Best Spice Rubs! We appreciate your business and strive to provide high-quality products. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refund:
We offer refunds on orders that meet the following criteria:
The product(s) were purchased directly from Brennan’s Best website or authorized retailers.
The request for a refund is made within 30 days of the original purchase date.
2. Valid Reasons for Refund:
You may be eligible for a refund if:
The product arrived damaged or in a defective condition.
You received the incorrect product(s).
The product(s) caused an allergic reaction (proof of allergy may be required).
You are dissatisfied with the product(s) and can provide specific feedback for improvement.
3. How to Request a Refund:
To initiate a refund request, please follow these steps:
Send an email to info@brennansbest.com with the subject line “Refund Request – [Order Number]”.
Include the following information in your email:
Your full name and contact information.
Order number.
Detailed explanation of the reason for the refund request.
Clear photos of the product(s) in question (if applicable).
4. Verification Process:
Once we receive your refund request, our team will review the provided information. We may request additional details or photos if necessary. Please allow up to 10 business days for us to complete this process.
5. Refund Process:
If your refund request is approved, we will process the refund in the following manner:
For orders paid by credit card, the refund will be issued to the original payment method.
For orders paid via PayPal, the refund will be issued to the same PayPal account.
Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your payment provider’s processing times.
6. Shipping Costs:
We do not refund shipping charges unless the reason for the refund is due to an error on our part (e.g., incorrect product shipped).
7. Non-Eligibility for Refund:
We do not offer refunds for the following reasons:
Change of mind or taste preference.
Failure to use the product(s) in accordance with provided instructions.
Product(s) purchased from unauthorized third-party sellers.
8. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@brennansbest.com or call 215-692-0760.
Note:
Brennan’s Best reserves the right to amend this refund policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for any changes.
Thank you for choosing Brennan’s Best Spice Rubs. We appreciate your business!
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